DISTANCE SALES CONTRACT
ARTICLE 1 - PARTIES
SELLER
Company Name:Lotus Kum Hafriyat İnşaat Enerji Nakliye Taahüt Sanayi ve Ticaret Limited Şirketi
Address: Yeni Mah. 3. Çevre Yolu Cad. No:400, Merkez / Adıyaman, Türkiye
Tax Office: Adıyaman Vergi Dairesi
Contact: info@dvergestudio.com
Phone: +90 542 379 44 14
BUYER
Name and Address: [Customer Name and Address]
ARTICLE 2 - SUBJECT OF THE AGREEMENT
The subject of this contract is the sale and delivery of goods/services ordered electronically by the Buyer from the Seller’s website www.dvergestudio.com, in accordance with Law No. 6502 on the Protection of Consumers and the Regulation on Distance Contracts (Official Gazette dated 27.11.2014 and numbered 29188).
The contract determines the rights and obligations of the parties. The Buyer acknowledges having read and understood the preliminary information about the goods/services, including their basic characteristics, sale price, payment method, and delivery conditions. The Buyer confirms this information electronically and places the order in accordance with the provisions of this contract. Preliminary information and invoice on the payment page of www.dvergestudio.com are integral parts of this contract.
ARTICLE 3 - AGREEMENT DATE
This contract is deemed accepted by the Buyer upon electronic approval and confirmation of the order on [Date], and a copy will be sent to the Buyer’s registered e-mail address.
ARTICLE 4 - DELIVERY OF GOODS/SERVICES, PERFORMANCE PLACE OF THE CONTRACT AND DELIVERY METHOD
The goods/services will be delivered to the delivery address specified by the Buyer during the order process.
ARTICLE 5 - DELIVERY COSTS AND PERFORMANCE
Delivery costs are the responsibility of the Buyer unless otherwise stated on the website. If the Seller has declared on the website that delivery fees for orders above a certain amount will be covered by the Seller or offered free delivery as part of a campaign, the delivery cost will be covered by the Seller.
Delivery will occur as soon as possible after stock availability and payment confirmation. The Seller will deliver the goods/services within 30 (thirty) days from the order date. If necessary, the Seller reserves the right to extend this period by an additional 10 (ten) days with written notification.
If payment is not made or is canceled in bank records, the Seller is released from the obligation to deliver the goods/services.
For international deliveries, customs duties, import taxes, and related charges shall be borne by the Buyer unless otherwise stated.
ARTICLE 6 - BUYER’S DECLARATIONS AND COMMITMENTS
The Buyer will inspect the goods/services before accepting them; damaged or defective goods/services should not be accepted from the cargo company. Goods/services received are deemed intact and undamaged.
It is the Buyer’s responsibility to carefully protect the goods/services after delivery. If the right of withdrawal is to be exercised, the goods/services must not be used. The original invoice must be returned.
If the relevant bank or financial institution does not pay for the goods/services due to unauthorized use of the Buyer’s credit card, the Buyer is obligated to return the goods/services within 3 (three) days. Shipping costs in this case are the responsibility of the Buyer.
ARTICLE 7 - SELLER’S DECLARATIONS AND COMMITMENTS
The Seller is responsible for delivering the goods/services intact, complete, and in accordance with the specifications stated in the order.
If the goods/services are to be delivered to another person/organization, the Seller is not responsible if the recipient refuses delivery.
The Seller will refund the cost of goods/services within 14 (fourteen) days after receiving a valid withdrawal notification.
Goods/services must be returned within 14 (fourteen) days from the exercise of the right of withdrawal.
For valid reasons, the Seller may supply equivalent quality and price goods/services before the end of the contract period.
If performance becomes impossible, the Seller will notify the Buyer and refund the paid amount within 14 (fourteen) days.
Defective or faulty goods/services under warranty can be sent to the Seller for necessary repairs or replacement, with delivery expenses covered by the Seller.
ARTICLE 8 - FEATURES OF THE GOODS/SERVICES SUBJECT TO THE AGREEMENT
The type, quantity, brand/model, color, size, material specifications, and sales price including all taxes of the goods/services are as stated on the product page on www.dvergestudio.com and on the invoice.
ARTICLE 9 - CASH PRICE OF GOODS/SERVICES
The cash price of the goods/services is included in the invoice issued at the end of the order.
ARTICLE 10 - FORWARD PRICE
If applicable, the forward (installment) price of the goods/services is included in the invoice.
ARTICLE 11 - INTEREST
Interest rates in installment sales shall not exceed the limits determined by the Republic of Turkey legislation. The Buyer is responsible to the bank for such interest.
ARTICLE 12 - DOWN PAYMENT
If applicable, the down payment amount is specified in the invoice issued at the end of the order.
ARTICLE 13 - PAYMENT PLAN
If the Buyer makes purchases with a credit card in installments, the installment plan selected during checkout applies. In installment transactions, the terms of the agreement between the Buyer and the cardholder bank apply.
ARTICLE 14 - RIGHT OF WITHDRAWAL
The Buyer may exercise the right of withdrawal within 14 (fourteen) days from the delivery of the goods/services without providing any reason and without paying any penalty.
To exercise the right of withdrawal, the Buyer must notify the Seller by email or phone within this period.
The Seller shall refund the payment within 14 (fourteen) days from receipt of the withdrawal notice.
The goods/services must be returned within 14 (fourteen) days from the withdrawal notice.
The delivery cost of returned goods/services due to withdrawal will be borne by the Seller.
ARTICLE 15 - GOODS/SERVICES THAT CANNOT BE RETURNED
The right of withdrawal cannot be exercised for:
Goods produced in accordance with the Buyer’s special requests
Personalized/custom-made products
Goods that are unsuitable for return due to hygiene reasons once unsealed
Products damaged due to misuse
ARTICLE 16 - DEFAULT AND LEGAL CONSEQUENCES
In the event of default on credit card transactions, the cardholder shall be liable according to the agreement with the bank. The Buyer agrees to compensate the Seller for any damages caused by delayed payment.
ARTICLE 17 - AUTHORIZED COURT
For disputes arising from this contract, Consumer Arbitration Committees and Consumer Courts in the place where the Buyer resides or where the transaction is carried out shall have jurisdiction in accordance with Law No. 6502.
Lotus Kum Hafriyat İnşaat Enerji Nakliye Taahüt Sanayi ve Ticaret Limited Şirketi reserves the right to amend and rearrange all articles of this contract. Any changes will be updated on the Distance Sales Contract page of www.dvergestudio.com