CANCELLATION AND REFUND TERMS

As Lotus Kum Hafriyat İnşaat Enerji Nakliye Taahhüt Sanayi ve Ticaret Limited Şirketi, we value customer satisfaction and respect consumer rights. In case of any problem, dissatisfaction, or negative experience regarding the products you have purchased, we receive your requests, evaluate possible solutions, and resolve your concerns as soon as possible.
The return process is explained below. If the following conditions are not met, the return request will not be accepted.
REQUESTED ITEMS FOR RETURNS
   1.    The Product
   2.    The envelope and cards sent with the product
   3.    If the Product(s) to be returned are used or damaged, the return request will not be accepted.
   4.    The return request must be made within 14 days.
   5.    The product must be delivered to us complete, undamaged, and with all standard accessories as originally received.
   6.    The invoice and the delivery note of the product
   7.    The invoice and delivery note must be sent with the product for the return process.
SHIPPING TERMS
   1.    If the returned product is defective, the shipping fee will be covered by Lotus Kum Hafriyat İnşaat Enerji Nakliye Taahhüt Sanayi ve Ticaret Limited Şirketi, provided that it is sent via our contracted shipping company.
   2.    Once we receive the returned product in accordance with the above conditions, the refund will be processed on the first business day after the product reaches us. The refunded amount will be transferred to your bank account associated with the original payment method.
Refunds made to credit and debit cards are generally completed within 7 days; however, processing times may vary depending on your bank.
SHIPPING PROCESS FOR RETURNED PRODUCTS
The product to be returned may be sent to our address through one of the shipping companies.
   •    The return shipping cost for defective products will be covered by us, provided it is sent via our contracted shipping company.
   •    If the customer exercises the right of withdrawal (without defect), the shipping costs will be borne by the customer.
General Return Conditions:
   1.    If the returned products do not arrive in their original box or packaging, the return request will not be accepted.
   2.    If the original box or packaging is damaged, or if the product has lost its resaleability and cannot be resold to another customer, the return request will not be accepted.
   3.    The invoice and delivery note must be sent together with the product.
   4.    You may fill out the return form on our website to specify the reason for your return.
   5.    If defective products are sent through non-contracted shipping companies, the shipping cost will be borne by the customer.
CANCELLATION OF THE ORDER
Orders placed incorrectly or cancelled by the customer may be cancelled under the following conditions:
If the product has not been shipped, the full amount will be refunded via the original payment method.
If the product has already been shipped, the shipping fee will be deducted and the remaining amount will be refunded via the original payment method.
RETURN ADDRESS
After completing the “Exchange and Return Form” available at the bottom of the website, the return details will be shared with you via email.